Service Level Agreement (SLA)

Uptime:

Our promise is to do everything commercially reasonable to keep the system running 24/7, 365.

Support

We provide email support and our promise is to do everything commercially reasonable to respond to issues within just 24 hours.

Backups

The GlobalSightSaaS system is backed up on a daily basis and stored at Amazon S3.

Data Ownership

Customers own their data, including translation memory, terminology database, and content files, and can download the data from GlobalSightSaaS at any time.